Return & Refund Policy
Return & Refund Policy
Last Updated: 20 August 2026
At Vaibhav Agro Products, we take care to provide quality agro products and traditional food products to our customers. Because many of our products are food items, returns and refunds are subject to the conditions below.
This policy is intended for the Vaibhav Agro Products website and should be updated to match your actual WooCommerce return, replacement, shipping, and payment procedures. Indian e-commerce rules require applicable sellers/entities to provide consumers with information concerning return, refund, exchange, warranty/guarantee, delivery, and related terms.
1. Products Covered
This policy applies to products sold through our website, including:
- Pulses & Dals
- Black Gram / Urad Dal products
- RR Brand Roasted Black Gram Flour
- Sunnundalu
- Other traditional food and agro products
2. Returns of Food Products
Due to the nature of food products, opened, used, or partially consumed food products generally cannot be returned for a change of mind.
However, we may consider a replacement or refund when a product is:
- Damaged during delivery
- Incorrectly delivered
- Missing from the order
- Defective
- Spoiled or otherwise unsuitable for consumption upon delivery
- Significantly different from the product ordered
This does not limit any rights available to consumers under applicable law.
3. Damaged Package
If your package arrives visibly damaged, please:
- Take photographs of the package before opening it, where possible.
- Take photographs of the product and packaging.
- Contact us as soon as possible.
- Provide your order number and delivery details.
We will review the issue and determine whether a replacement or refund is appropriate.
4. Wrong Product Delivered
If you receive a product that is different from what you ordered, please contact us with:
- Order number
- Product received
- Product ordered
- Photographs of the received product
- Photographs of the shipping/package label
After verification, we may arrange a replacement or eligible refund.
5. Missing Products
If an item is missing from your order, please contact us as soon as possible.
We may verify the order, invoice, packaging, and dispatch information before processing a replacement or refund.
6. Spoiled or Defective Product
If you believe a food product is spoiled, damaged, or otherwise defective when received, do not consume the product.
Contact us promptly and provide:
- Order number
- Product name
- Photographs
- Batch/lot information, where available
- Expiry/best-before information
- Description of the issue
We may request additional information to investigate the complaint.
7. Return Request Period
For damaged, incorrect, missing, defective, or spoiled products, customers should contact us within 48 hours of delivery.
For food-safety or quality concerns that may reasonably become apparent later, please contact us as soon as you identify the issue.
The applicable consumer rights available under Indian law will not be excluded by this timeframe.
8. Items That Are Generally Not Eligible for Return
Returns may generally not be accepted for:
- Products that have been opened or consumed.
- Products damaged after delivery due to improper handling.
- Products stored contrary to the instructions on the packaging.
- Products returned without prior approval.
- Products where the issue is solely a change of mind.
- Products purchased from unauthorized sources.
9. Refunds
If a refund is approved, the refund amount will normally relate to the eligible product/order amount.
Depending on the circumstances, the refund may include applicable delivery charges where required by the circumstances and applicable law.
Refunds will normally be processed through the original payment method or another appropriate method.
10. Refund Processing Time
Once a refund has been approved, we will initiate the refund within a reasonable processing period.
The time taken for the amount to appear in your bank account, card, UPI account, or other payment account may depend on the payment gateway, bank, or financial institution.
11. Replacement
Where appropriate, we may offer a replacement instead of a refund.
Replacement is subject to:
- Product availability
- Verification of the complaint
- Delivery availability
- Applicable laws and regulations
If the same product is unavailable, we may offer an appropriate alternative or refund where applicable.
12. Cancellation of Orders
Customers may request cancellation before an order is processed or dispatched.
Once an order has been dispatched, cancellation may not always be possible.
If an eligible cancellation is accepted after payment, the applicable refund will be processed according to this policy.
13. Delivery Refusal
Customers should avoid refusing delivery solely because they have changed their mind.
If an order arrives damaged, incorrect, or otherwise problematic, please contact our customer-support team so that the matter can be properly recorded and resolved.
14. Promotional Products
Products purchased under promotional offers, discounts, bundles, or special campaigns may be subject to additional return or refund conditions.
Any such conditions will be communicated as part of the relevant offer.
15. Refunds for Payment Failures
If your payment has been deducted but the order was not successfully created or confirmed, please contact us with the relevant transaction details.
We will verify the payment status with the applicable payment gateway before processing any eligible refund.
16. How to Request a Return or Refund
Please contact us using the details below:
Vaibhav Agro Products
Email: vaibhavagroproducts1@gmail.com
Country: India
Please include:
- Full name
- Order number
- Mobile number
- Product name
- Date of delivery
- Reason for the request
- Photographs/videos where relevant
- Payment/transaction information where applicable
Providing complete information will help us process your request more quickly.
17. Verification
We may verify the complaint before approving a replacement or refund.
Verification may include:
- Reviewing photographs or videos
- Checking order records
- Checking dispatch records
- Checking product/batch information
- Contacting the customer for additional information
- Reviewing delivery information
18. No Refund for Unauthorized Purchases
We are not responsible for purchases made through unauthorized websites, individuals, or third-party sellers claiming to represent Vaibhav Agro Products.
Please purchase only through our official sales channels.
19. Customer Rights
Nothing in this Return & Refund Policy is intended to remove or restrict any consumer rights or remedies that cannot legally be excluded under applicable Indian law.
The Consumer Protection (E-Commerce) Rules, 2020 include provisions concerning return/refund obligations in situations such as goods not matching advertised or agreed specifications or certain delivery failures.
20. Changes to This Policy
Vaibhav Agro Products may update this Return & Refund Policy when necessary to reflect changes in our products, services, business procedures, or applicable laws.
The latest version will be published on this page with the updated date.
21. Contact Us
For return, replacement, or refund enquiries:
Vaibhav Agro Products
Brand: RR Brand / Roshitha Ratna
Email: vaibhavagroproducts1@gmail.com
Country: India